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-Team Altura (Jan-11-2012)
A collaborative approach that involves the Client and stakeholders to manage all support activities. Our Follow the sun approach enables round the clock presence.
Altura’s SAP EAMO runs on a flexible engagement model to provide support on-shore, off-site and on a dual-share basis to ensure optimum support levels at the lowest Total Cost of Ownership (TCO) to the customers. The support services are rendered with full coverage with a dedicated team of experienced domain specialists to keep your Applications and Systems running at peak efficiency resulting in streamlined processes, more satisfied users and a positive bottom-line. Our portfolio of customers spans across multiple verticals vis-à-vis Engineering, Oil & Gas, Mining, Agro-Warehousing, with both domestic & international presence in various countries. The Offshore SAP Support team comprises of functional & technical consultants who demonstrate great skill coupled with vast industry experience spanning over sectors like Manufacturing, Oil & Gas, Trading, Process Industry, Procurement, Retail and Production industries.
Consultants with extensive experience in managing HR, Payroll, and other critical systems for large multinational companies in 13 in Asia Pac, 4 in EU. Altura – 5 in Africa. All with maximum up time.
A collaborative approach that involves the Client an SAP (stakeholders) to manage all support activities. deploying the follow the sun methodology our consultants and processes are geared to provide round the clock support and maintenance activities.
We are equipped to provide support from our offshore locations, with powerful infrastructure, security processes and network bandwidth with built in redundancies across the board.
Our consultants who have multiple project experience and have worked with clients, users and SAP representatives across the world are best suited to understand and meet your business requirements. By virtue of their experience working in various projects and our focus on meeting our customers needs, we are able to provide support communication in other foreign languages.
We ensure that our consultants are aware of our clients security and privacy requirements and we integrate strong processes at our offshore support centers to ensure the same. With stringent adherence to Service Level Agreements.